MORE: Complex passwords one way to deter computer hacking
AOL DESKTOP GOLD SIGN IN VERIFICATION
You should call AOL Support back immediately and continue to work with them on re-setting your account password and ensuring you have their two-step verification process enabled correctly.įor more information on the two-step verification process for AOL Desktop Gold, visit the following URL: įor more information on hacked accounts on AOL, including warning signs and what to do if it happened to your account, visit this URL or contact AOL Support: That means either the access from Colorado was verified by you or there is an issue with your two-step verification, perhaps as a result of not being able to re-set your password correctly.
This is because one of the attributes of the two-step verification process is the primary account holder gets informed of any new logins to the account as they happen via phone, email address or text.Īccording to you wrote, that did not happen. What's strange is someone was able to log into your account from another location without you knowing it.
And that, most likely, is why you are not receiving a prompt to log into your AOL Desktop Gold program anymore. That usually means the user will not have to enter his or her login and password to access the account after performing the first two-step verification. your computer) so it can grant the user access to the account faster in the future. In many cases, after that two-step verification process has been completed successfully on a given computer (like a home system), the account requiring that authentication takes note of the point of entry (i.e.
AOL DESKTOP GOLD SIGN IN CODE
Often, this extra step involves receiving a one-time code from the service itself via phone, email or text and then entering that code into a field in the login screen. In a two-step verification system, the user must perform an additional step after entering his or her login and password in order to gain access to the account. When most people log into an online account, they enter a username and password and then are granted access to the account after the fact. More likely, what's happening is your AOL Desktop Gold program has integrated a two-step verification process into its login procedure and that this has not been finalized for your account yet. The act of logging into an account this way is a system-wide attribute and can only be modified through AOL directly, not through someone hacking into your account specifically. Do you have any solution to this problem?Ī: Having someone access your account in Colorado would not stop you from having to log into your account with a username and password. They tried to walk me through steps to help me reinstate my password but so far that has not worked. In my curiosity, I called AOL Support and they informed me that my account was accessed by someone in Colorado. Q: AOL Desktop Gold typically asks for my password with each login, but then suddenly it stopped doing that.
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